Lodging Regulations


Scope of application


Article 1.


  • Article 1 A lodging contract concluded between the hotel and the lodging guest and contracts related thereto shall be as defined in these Regulations, and matters not stipulated in these Regulations shall be in accordance with Japanese laws and generally established practices.
  • In the event that the hotel accepts a special contract made to the extent that it does not violate laws and customs, the special contract shall take precedence in spite of the provisions of the previous article.

Application for a lodging contract


Article 2.


  • A person who intends to apply for a lodging contract with the hotel shall declare the following items to the hotel.
    • Guest name and phone number (or mobile phone number)
    • Lodging date and scheduled arrival time
    • Accommodation Charges - based on Attached Table 1 in principal.
    • Lodging fee (In principle, it is based on the basic lodging fees shown in Separate table 1)
    • Other items deemed necessary by the hotel
  • If the guest has applied for the continuation of lodging beyond the date of lodging in item 2 of the preceding paragraph during the stay, the hotel will consider a new lodging contract has been made as of the point in time when that application has been made.

Conclusion of a lodging contract etc.


Article 3.


  • A lodging contract shall be concluded when the hotel has consented to the application of the previous article. However, this provision is not applied when it is proved that the hotel did not consent.
  • When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the guest shall pay the accommodation deposit stipulated by the hotel within the limits of total ammount of accommodation fees on entire staying nights confirmed until the date specified by the hotel.
  • The deposit shall first be applied to the Accommodation fees that will be finally paid by the guest. If there has arisen circumstances of applying the provisions of Article 6 and Article 8, appropriation will be made in the order of penalty and then compensation. Any remaining balance will be refund upon payment of the fee pursuant to the provisions of Article 12.
  • If the guest fails to pay the application fee set forth in Paragraph 2 by the date specified by the hotel pursuant to the provisions of the same paragraph, the lodging contract will be ineffective. However, this provision is applied only when the hotel has declared the guest to that effect when specifying the payment date of the application fee.

Special contract not requiring payment of application fee


Article 4.


  • Regardless of the provisions Paragraph 2 of the previous article, the hotel may accept a special contract that does not require payment of the application fee set forth in the said paragraph after the contract is concluded.
  • When consenting to application for a lodging contract, if the hotel does not ask for payment of the application fee set forth in paragraph 2 of the previous article, and if the hotel does not specify the payment date of the application fee, the hotel is considered to have accepted the special contract of the preceding paragraph

Refusal to conclude a lodging contract


Article 5.


Article 5 The hotel may not accept the conclusion of a lodging contract in the following cases.

  • When applying for lodging is done without recourse to these Regulations
  • When there is no room available due to full occupancy
  • When it is recognized that the person who intends to stay threatens to engage in acts against the provisions of laws and regulations, public order or social customs regarding staying.
  • When the person who intends to lodge is recognized to fall under A-C below.
    • Gangs defined in Act on Prevention of Unfair Conducts by Gangsters (Act No. 77 of 1991) Article 2 Item 2 (hereafter referred to as “gang”), gangsters defined in Article 2 Item 6 of the said act (hereafter referred to as “gangsters”), gangs’ quasi-members, gang-related individuals, and other anti-social forces
    • B. In the case of a corporation or an organization business activities of which are controlled by a gang or gangsters
    • C. In the case of a corporation directors of which fall under gangsters
  • When a person who intends to lodge makes remarks or conducts that are quite a nuisance to other guests
  • When it is recognized that the person who intends to lodge is a heavily drunken or similar individual and threatens to cause quite a nuisance to other guests
  • When the staying guest singlarly puts hotel staff to trouble with words and deeds.
  • When it is clearly recognized that the person who intends to lodge is a contagious person
  • When violent demands for lodging are made, or burdens exceeding a reasonable range are given
  • When the hotel is unable to put up guests due to natural disasters, malfunction of facilities, or other inevitable reasons
  • When special burdens for lodging are given
  • When the person is an individual to whom Article 7 was applied in the past
  • When the person falls under the provisions of Article 10 of the Hokkaido Hotel Business Law Enforcement Ordinance
  • Other than the foregoing, cases similar to the preceding items and besides, when it is recognized that there are justifiable reasons why the hotel does not accept the conclusion of a lodging contract

The guest’s right to cancel the contract


Article 6.


  • The lodging guest can cancel the lodging contract by notifying the hotel.
  • If the guest cancels all or part of the lodging contract due to a reason attributable to the guest (the case the hotel charges the payment of that cancellation by specifying the due date for the application fee, according to the provisions of Article 3, Paragraph 2; the case the lodging guest cancelled the lodging contract prior to the payment is excluded.), the hotel charges the penalty based on what is shown in Separate table 2. However, if the hotel has accepted the special contract of Article 4 Paragraph 1, this provision is limited to the case the hotel notified the lodging guest of the penalty paying obligation imposed when the lodging guest cancels the lodging contract.
  • If the lodging guest does not arrive by 10:00 p.m. (the scheduled arrival time if it has been clearly indicated) of the very day of lodging without contacting the hotel, it is possible for the hotel to consider the lodging contract was cancelled by the lodging guest.
  • In the case of the cancellation of the lodging contaract for the limited plans, packages, rates and dates which are specified by the hotel, hotel may define and charge the different rate of cancellation fees from the stated in Paragraph 2 of this Article.
  • Hotel may define and charge the penalty fees separately for the cancellation of contracts with specific organizations designated by the hotel.

The hotel’s right to cancel the contract


Article 7.


  • The hotel may cancel the lodging contract in the following cases.
    • Although the hotel set a deadline and asked for the declaration of the items in Article 2, paragraph (1), they have not been declared by the deadline.
    • Although the hotel asked for the payment of the application fee set forth in Article 3, Paragraph 2, its payment has not been made by the due date.
    • When the guest does not make payment according to Article 12, Paragraph 2.
    • When the guest does not meet the requirements of Article 8, Paragraph 1.
    • When it is recognized that the lodging guest threatens to engage in or has engaged in acts against the provisions of laws and regulations, public order or social customs regarding staying.
    • When the guest is deemed to fall under A-C below.
      • Gangs, gangsters, gangs’ quasi-members, gang-related individuals, and other anti-social forces
      • In the case of a corporation or an organization business activities of which are controlled by a gang or gangsters
      • In the case of a corporation directors of which fall under gangsters
    • When the lodging guest makes remarks or conducts that are quite a nuisance to other guests
    • When it is recognized that the lodging guest is a heavily drunken or similar individual and threatens to cause quite a nuisance to other guests
    • When the lodging guest has made remarks or conducts that are quite a nuisance to contractors like employees and cleaning staff (hereafter referred to as “employee, etc.”) is performed.
    • When it is recognized that the lodging guest is a heavily drunken or similar individual and threatens to cause quite a nuisance to employees, etc.
    • When you try to stay or use more than the number of people applying for lodging contract.
    • When it is clearly recognized that the lodging guest is a contagious person.
    • When violent demands for lodging are made, or burdens exceeding a reasonable range are given
    • When the hotel is unable to put up guests due to causes stemming from force majeure like natural disasters
    • When the person falls under the provisions of Article 10 of the Hokkaido Hotel Business Law Enforcement Ordinance
    • Smoking in the guest rooms, doing mischief to firefighting equipment, etc., or otherwise when the person does not comply with Usage rules made by the hotel
    • When special burdens for lodging are given
    • When it turns out that the person is an individual to whom this article was applied in the past
  • If the Hotel has canceled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not charge the Guest for any of the services during the contractual period he/she has not received.

Registration of lodging


Article 8.


  • The lodging guest must register the following items at the front desk of the hotel on the very day of lodging.
    • The lodging guest's name, age, gender, address, telephone number (or mobile phone number) and occupation
    • For a foreigner, nationality, passport number, place of entry and date of entry
    • Departure date and scheduled departure time
    • Other matters deemed necessary by the hotel

    Personal information that is registered in accordance with the provisions of the law or these Regulations is used for overall lodging operation, and is not used for any other purpose. Also, the hotel may confirm reservation by telephone, post, fax, e-mail, etc. In this connection, the hotel will not disclose or provide customers’ personal information to third parties unless there is a justifiable reason.

  • If the lodging guest wishes to pay the charges of Article 12 by the method substituted for currency such as lodging vouchers or a credit card, he or she is requested to present it at the time of registration of the preceding paragraph.
  • For Paragraph 1 Item 2, a copy of your passport will be kept at the hotel in accordance with the Ministerial Ordinance of the Hotel Business Law.

Room using hours


Article 9.


  • The time when the lodging guest can use the guest room of the hotel shall be from 3pm to 11am of the next morning. However, if you lodge consecutively, you can use it all day except for the arrival date and departure date.
  • Notwithstanding the provisions of the preceding paragraph, the hotel may admit the use of the guest room outside the hours specified in the said paragraph. In this case, you will be charged an additional fee listed on the service screen of the in-room television (hereafter referred to as “Information etc.”).

Compliance with usage rules


Article 10.


The lodging guest is subject to the rules of use stipulated in the hotel and posted therein.

Business hours


Article 11.


  • Business hours of the main facilities of the hotel will be announced in the prepared brochure, bulletin boards here and there, information in the guest room, etc.
  • The time in the previous paragraph may be changed temporarily if it is inevitable. In that case, the hotel will notify you in an appropriate way.

Payment of charges


Article 12.


  • The breakdown of lodging fees, etc. paid by the lodging guest shall be as shown in Separate table 1.
  • Payment of the lodging fee, etc. in the preceding paragraph shall be made at the front desk, when registering lodging or the hotel charges them, in Japanese currency, lodging vouchers, a credit card, etc. approved by the hotel.
  • Even if the guest does not optionally lodge after the guest room has been provided to the lodging guest and has become available, the total amount of accommodation fees will be charged.(Payment of charges)

Responsibility and exemption of the hotel


Article 13.


  • The Hotel will compensate for damage incurred to the lodging guest due to the performance of the lodging contract and contracts related thereto or the failure to perform them. However, this provision is not applied if the damage is not the hotel’s fault.
  • The hotel has a liability insurance policy to deal with fire and other emergencies.
  • The hotel is not liable at all for damage owing to equipment failure, software failure, communication result, etc. caused by the lodging guest’s using computer communication such as the Internet connection in the guest room. In addition, the hotel cannot be held responsible at all for suspension and damage caused by system failures, technical problems or communication interruption.

Handling when the hotel is unable to provide contracted guest rooms


Article 14.


  • If the hotel is unable to provide contracted guest rooms to the lodging guest, the hotel shall obtain the consent of the guest and arrange another lodging of the conditions as similar as possible.
  • The hotel will pay the compensation equivalent to the penalty amount to the lodging guest if the hotel is unable to arrange another lodging despite the provisions of the preceding paragraph, and the compensation will be appropriated to the amount of damages. However, the hotel will not pay the compensation if there is no reason for not being able to provide guest rooms that is ascribed to the hotel.

Handling of deposits, etc.


Article 15.


  • In the event of loss, damage, etc. of articles, cash and valuables the lodging guest deposited at the front desk, the hotel will compensate for the damage unless it is due to force majeure. However, for cash and valuables, this provision is limited to the case the hotel has asked for the declaration of its types and amount. If the lodging has not declared them, the hotel will compensate for damage up to 150,000 yen.
  • The hotel will compensate for loss, damage, etc. due to the hotel’s deliberation or negligence, caused to articles, cash or valuables that the lodging guest had brought to the hotel but had not deposited them with the front desk. However, for those things the types and amount of which were not declared by the lodging guest, the hotel will compensate for damages up to 150,000 yen unless there is deliberation or gross negligence on the part of the hotel.
  • Items such as artistic objects and antiques are not accepted.

Storage of luggage or portable items of the lodging guest


Article 16.


  • If luggage has arrived at the hotel prior to lodging, the hotel will take the responsibility of storing them only if the hotel gives consent before their arrival and hand them to the lodging guest when he or she checks in at the front desk.
  • In the event that lodging guest's luggage or portable items are left behind at the hotel after the guest has checked out, the hotel in principle waits for an inquiry from the owner and asks for his or her directions. If the owner does not give directions or if the owner is not known, cash or articles deemed valuable by the hotel will be stored in prescribed time period, and then delivered to the nearest police station. However, food and drinks, tobaccos, magazines and articles the hotel finds it difficult to store due to hygiene reasons are disposed on the same day.
  • For the hotel's responsibility for the storage of the lodging guest's luggage or portable items in the case of preceding Paragraph 2, the provisions of Paragraph 1 of the preceding article in the case of Paragraph 1 and those of Paragraph 2 of the said article in the preceding paragraph shall be applied.

Responsibility for parking


Article 17.


If the lodging guest uses the hotel's parking lot, the hotel will lend the place and will not bear responsibility for vehicle management, whether the hotel deposits a vehicle key or not. However, when damage has been caused by the hotel’s deliberation or gross negligence in managing the parking lot, the hotel will be liable for compensating for the damage.

Responsibility of the guest


Article 18.


If the hotel has suffered due to the deliberation or negligence of the lodging guest, the relevant lodging guest shall compensate for the damage.

Governing language


Article 19.


These Regulations are drafted in Japanese and English. If there is a discrepancy between the Japanese and English texts, the Japanese one shall prevail in all respects. In addition, these Regulations shall comply with Japanese law. In the event of a dispute that arises concerning these Regulations, the Sapporo District Court shall be the exclusive agreement jurisdictional court of the first instance trial.

Governing Law


Article 20.


Article 20 The construal, clauses and effects of the lodging contract based on these Terms and Conditions are governed by the laws of Japan.

Agreed Jurisdiction


Article 21.


The hotel and the guest shall agree that, in the event of any judicial dispute arising regarding the lodging contract based on these Terms and Conditions and any agreements related thereto, such dispute shall be brought to the exclusive agreed-upon jurisdiction of the Sapporo District Court in the first instance.

Contract Revise


Article 22.


  • The hotel may revise these Terms and Conditions at the hotel’s own discretion.
  • In the case where the hotel intends to revise these Terms and Conditions, the fact of such revision will be made, the content of these Terms and Conditions after such revision and the date on which such revisions take effect shall be notified on the hotel’s website by no later than one (1) month prior to the date on which the revisions are due to take effect.
  • In the case where the guest has used the hotel’s services based on these Terms and Conditions on or after the date on which the revised Terms and Conditions take effect, it shall be regarded that the guest has agreed upon the revisions hereto.

【Attached Table No.1 Breakdown of Accommodation Charges (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)】

table

Remarks:Basic Accommodation Charges are as displayed on the pricelist found at Reception.


【Attached Table No.2 Cancellation Charge (Ref. Paragraph 2 of Article 6)】

table

  • Above % signifies the rate of cancellation charge according to Accommodation Charges on Appended Table 1.
  • If there is partial change like the shortening of the number of days of contract and the reduction of the number of rooms, the penalty for the number of all the days and rooms corresponding to Separate table 2 will be collected.
  • When part of a group booking (for 11 or more rooms) is canceled, the cancellation charge shall not be charged for persons in the booking equivalent to 10% (with fractions rounded up) of the total number of persons if cancellation is made 10 days prior to occupancy (when accepted less than 10 days prior to the occupancy, as of the date).
  • The “Date of Notification of Contract Cancellation” shall be based on Japan Standard Time.

ページトップへ戻る

Contact Tel: +81-11-205-8111

Contact Tel: +81-11-205-8111