Services
- Guest-Only Lounge
- Fitness Room
- Front service
- Luggage Storage & Delivery Service
- Hotel Information
- Rental Item Information
A Part of Your Journey and a Part of Your Memories
We want to create an enjoyable and stress-free stay for all our guests while placing a great deal of value on comfort. That is why we always strive for exceptional quality and meticulous detail at our hotel.
Check-in: 3 p.m. / Check-out: 11 a.m.
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Heartfelt & Personal Hospitality
We provide assistance during your stay with the warm service and attentiveness that Sapporo is famous for.
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Sightseeing Information
We have lots of pamphlets and other materials available, so please feel free to ask us anytime.
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Lockers
Lockers are available for use before check-in and after check-out.
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Delivery Service
We can also arrange package delivery service with Yamato Transport, along with the delivery of luggage to the airport.
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Lounge
There is a lounge exclusively for our guests with a free beverage area.
1F 3 p.m. - 11 p.m.
Notice: The lounge will be closed from March 24 to April 23, 2026, due to interior refurbishment.
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Coin Laundry
In addition to the laundry room open 24 hours a day, they are also available in the women-only area of the Bathhouse.
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Wi-Fi
Free Wi-Fi is available throughout the hotel.
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Security
A key card is required when using the elevator or the Bathhouse, as well as when entering the building late at night.
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Barrier-Free
The entire hotel is designed to be barrier-free so even guests in wheelchairs can make use of it comfortably. We also have a Universal Room with barrier-free baths and toilets.
Guest-Only Lounge
Enhance Your Relaxing Trip with a Bright and Open Lounge Space
We have a free lounge for the exclusive use of our guests. You can use it to help create memories of your vacation or as a workspace on business trips.
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Free Beverages
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Free Wi-Fi & Electrical Outlets
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Spacious Lounge
Lounge Information
| Price | Free of charge (The lounge is exclusive to overnight guests.) | Location | 1st Floor *Please refrain from wearing nightwear or room slippers in the lounge. |
|---|---|---|---|
| Hours | 3 p.m. - 11 p.m. Notice: The lounge will be closed from March 24 to April 23, 2026, due to interior refurbishment. |
Services | Free beverages (coffee, tea, and water) Free Wi-Fi, electrical outlets |
Fitness Room
Exercise that Fits Your Lifestyle
The fitness equipment here has been provided by an official training equipment supplier for the Olympic and Paralympic Games. The treadmills and stationary bikes are from Italian fitness brand Technogym. Guests can exercise here according to each person's lifestyle, from early morning to late night.
*For illustrative purposes only, and may differ from actual equipment.
Fitness Room Information
| Price | Free of charge (The fitness room is exclusive to overnight guests.) | Location | 2nd Floor |
|---|---|---|---|
| Hours | 5 p.m. - 11 p.m. | Notes |
*The number of fitness machines is limited. * Please bring your own workout clothes and training shoes. * Use of the fitness room is limited to guests aged 16 and older. |
Front Desk & Lobby Services
We Aim to Provide Unforgettable Hospitality
Don't hesitate to ask any of the staff at our front desk first.
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Sightseeing Information
The specialists in booking local tours and activities at Veltra are offering around 300 experiences in and around Sapporo!
Click here for more details.
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Sightseeing Pamphlets in the Lobby
We have sightseeing maps made by our own staff and tourism magazines available.
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Barrier-Free Building & Wheelchair Rental
Our entire building is barrier-free and can also be used by people in wheelchairs. (Rentals are also available.) We also have Universal Rooms with barrier-free baths and toilets.
| Check-in / Check-out | Check-in: 3 p.m. / Check-out: 11 a.m. |
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| Accepted Payment Methods | Cash Credit Cards: VISA, MasterCard, JCB, American Express, Diners Club, China UnionPay E-Money, QR Code Payments: Transportation IC Cards, iD, Rakuten Edy, WAON, PayPay, Alipay Others: Keio Points |
| Internet Access | Free Wi-Fi available in all guest rooms. |
| Tourist Information | Local restaurant maps and transportation guides are available. Feel free to ask the front desk for assistance. *Click here for tours and activities you can join today. |
| Taxi Arrangement | Please feel free to ask the front desk to assist with taxi bookings. |
| Paid Services | A coin-operated copy machine is available on the 3rd floor. |
| Laundry Services (Paid) | Laundry drop-off and pick-up are handled at the front desk for a fee. 〇Daytime Cleaning (Not available on Sundays and New Year’s holidays) Drop-off by 9 a.m. → Ready after 6 p.m. same day Night Cleaning Drop-off by 10 p.m. → Ready after 7:00 a.m. next morning |
| Accessibility (Barrier-Free) | The entire facility is wheelchair accessible. We also offer a Universal Rooms with barrier-free baths and toilets. |
| Wheelchair Rental | Available upon request. *Please note that the number is limited. Advance inquiry is recommended. |
| Guide Dogs & Assistance Dogs | Welcome throughout the entire building. |
| Security | A room key card is required to access the Bathhouse, elevators, and to enter the hotel during late-night hours. |
Luggage Storage & Delivery Service
Leave Your Luggage in Lockers and Travel Light While Sightseeing
You can even leave your luggage in lockers before check-in and after check-out as well.
A luggage delivery service from the hotel to the airport is also available.
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Delivery Service
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Airporter
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Lockers
| Luggage Storage | We offer free luggage storage before check-in and after check-out. |
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| Package Delivery |
■ Shipping from Your Home to the Hotel ■ Shipping from the Hotel to Your Home |
| Airporter |
■ Hotel → New Chitose Airport (International Terminal) |
| Lockers |
Location: 2F |
Hotel Information
A Full Range of Carefully Selected Facilities for Your Convenience
We have a variety of facilities in the hotel to help make your stay a comfortable one.
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Lounge
Our lounge, with a free beverage area and electrical outlets, is for the exclusive use of our guests.
Notice: The lounge will be closed from March 24 to April 23, 2026, due to interior refurbishment.
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Bathhouse
This is a large shared bathing area to wash away your fatigue.
Hours: 3 p.m. - 1 a.m. (Final Entry at 12:30 a.m.) / 5 a.m. - 10 a.m. (Final Entry at 9:30 a.m.)
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After-Bath Lounge
This lounge is exclusive to women, so they can feel secure while relaxing.
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Fitness Room
The gym is even open early in the morning and late at night.
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Coin Laundry
We also have coin-operated washing machines for your convenience during long stays. (They are also available in the women-only area of the Bathhouse.)
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Ice Machine & Water Cooler
Each floor has a water cooler, ice machine, iron, pants press, and more.
| Bathhouse | 2F: 3 p.m. - 1 a.m. (Last Entry at 12:30 a.m.) / 5 a.m. - 10 a.m. (Last Entry at 9:30 a.m.) *Please bring your own towels from your room |
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| Coin Laundry | 2F: Available 24 Hours *Washing machines in the women-only after-bath lounge are available from 3 p.m. - 1 a.m. |
| Vending Machines | 2F: Available 24 Hours *Soft drinks and alcohol are sold here |
| Smoking Area | 1F *All rooms are now non-smoking |
| Microwave | Available 24 Hours on 2F and available in the lounge 3 p.m. - 11 p.m. |
| Multi-Story Parking Garage | 1F: 2 p.m. - Noon (unless staying consecutive nights) *2,000 yen per night (tax included) *Hourly usage outside of the above time is not available *Availability is first-come, first-served. Reservations are not accepted in advance and due to limited space and vehicle size restrictions, you may have to use a nearby parking lot if your vehicle cannot be accommodated. (Affiliated lots are available.) *All parking fees are the responsibility of the guest |
| Car Rental | B1: Toyota Rent a Lease Shinsapporo Sapporo Station North Exit Branch https://www.rent-a-lease.com/shop/erumu/ |
| Universal Toilet | 1F |
| AED | 1F Lobby and Disaster Prevention Center and 2F Bathhouse |
| Ice Machine | 3F - 17F *Available on each floor |
| Water Cooler | 4F - 17F *Available on each floor |
| Pants Press, Iron, Ironing Board | 4F - 17F *Available on each floor |
Rental Item Information
A Wide Range of Items is Available for Rent to Ensure a Comfortable Stay
We offer items for rent to eliminate the inconveniences of taking a trip and allow guests to travel with as little luggage as possible.
If you need anything, please contact the front desk.
- Dishes and Cutlery
- Personal Care Items
- Desk Lamps and Other Equipment
Items Available Upon Request
| Thermometer | Nail Clippers | Shaving Razor | Toothbrush | Tissues |
| Cotton Swabs | First-Aid Antiseptic | Bandages | Feminine Hygiene Products | Cooling Gel Pad |
| Washcloth | Shower Cap | Hair Tie | Cotton Pads | Toilet Paper |
| Shampoo | Conditioner | Facial Cleansing Milk | All-In-One Face Cream | Shoe Polisher |
| Tattoo Cover Tape | Bathroom Scale | Hair Straightener | Curling Iron (32mm) | Curling Iron (26mm) |
| 2-Way Curling Iron | Hair Styling Dryer | Slippers | Pajamas (Size LL) | Bath Towel |
| Face Towel | Charger | Power Plug Adapter | Clock | Humidifier |
| Desk Lamp | Lap Blanket | Blanket | Memory Foam Pillow | Bead-Filled Pillow (Pipe Pillow) |
| Standard Pillow | Hangers | Hangers with Clips | Luggage Rack | Mirror |
| Wheelchair | Sewing Kit | Screwdriver | Packing Tape | Umbrella |
| Extension Cord | Non-slip Bath mat |
Items Available Upon Request (For Children)
| Children’s Slippers | Children’s Toothbrush | Baby Crib | Diaper Disposal Bin | Bed Rail |
| Baby Bath Mat |
Tableware Available Upon Request
| Wine Opener | Wine Cooler (Ice Bucket) | Wine Glasses | Champagne Glass | Bottle Opener |
| Plastic Spoons | Plastic Knives | Plastic Forks | Paper Plates | Disposable Chopsticks |
| Coffee Cups |
Better deals can be found by booking on our official website.
You can always get great rates and discount plans limited to our website when making reservations.
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Guest Rooms
With a focus on twin rooms, we offer a wide range of accommodations to suit our guests' many needs. We hope you enjoy your stay in a room that embodies the warmth and relaxation of Sapporo.
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Breakfast
Our original breakfast buffet makes plentiful use of ingredients from Hokkaido. We hope you enjoy the seasonal flavors that change throughout the year.
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Access
We're a 3-minute walk from JR Sapporo Station's North Exit and conveniently located for shopping and sightseeing in the area.
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Services
We can provide information on services to have a pleasant stay in Sapporo.
