About Our Services
A Part of Your Journey and a Part of Your Memories
We want to create an enjoyable and stress-free stay for all our guests while placing a great deal of value on comfort.
That is why we always strive for exceptional quality and meticulous detail at our hotel.
Check-in: 3 p.m. / Check-out: 11 a.m.
-
Serene Kyoto Atmosphere with the Finest Hospitality
We welcome our guests with the finest in warm hospitality that will be a memorable part of your journey.
-
Sightseeing Information
Our staff are happy to assist you to ensure you have an enjoyable stay. Please don't hesitate to ask them.
-
Baggage Storage
You can leave your luggage with us before check-in and after check-out free of charge.
-
Delivery Service
We offer courier services with Yamato Transport, as well as luggage delivery to Kyoto Station.
-
Bathhouse
Our bathhouse is exclusive to guests, as a place to relieve the fatigue of traveling.
1F 3 p.m. - 1 a.m. / 6 a.m. - 9 a.m.
-
Coin Laundry
Detergent is added automatically, so there's no need to bring your own.
-
Wi-Fi
Wi-Fi is available in the entire hotel.
-
Security
Our security system requires room keys to use the elevators and bathhouse, as well as at the entrance overnight.
-
Barrier-Free
The entire hotel is designed to be barrier-free so even guests in wheelchairs can make use of it comfortably. We also have a Universal Room with barrier-free baths and toilets.
Front Desk & Lobby Services
The Finest Hospitality Filled with Friendliness and Warmth
We are here to support your pleasant stay. Don't hesitate to ask any of our front desk staff first.
-
Sightseeing Information
Our staff can give you detailed information on seasonal sightseeing spots and how to access them, as well as information about restaurants.
-
Sightseeing Pamphlets in the Lobby
We have sightseeing maps made by our own staff and a variety of tourism magazines available.
-
Subway & Bus One-Day Passes
One-day passes for the Kyoto municipal subway and buses can also be purchased at the front desk.
| Check-in & Check-out |
Check-in: 3 p.m. / Check-out: 11 a.m. Early check-in and late check-out are subject to availability. Please ask our front desk staff for details. (Additional charge: 2,200 yen per hour, tax included.) |
|---|---|
| Accepted Payment Methods |
Cash Credit cards: VISA, Mastercard, JCB, American Express, Diners Club, and China UnionPay (銀聯) E-money and QR code payments: Transportation IC cards, iD, Rakuten Edy, nanaco, WAON, PayPay, and Alipay Others: Keio Passport Points and Keio Group Point Vouchers |
| Internet Access | Free Wi-Fi is available throughout the hotel. |
| Sightseeing Information | Local restaurant maps and transportation guides are available. Feel free to ask our front desk staff for details. |
| Transportation Passes | One-day passes for the Kyoto municipal subway and buses can be purchased at the front desk. |
| Taxi Arrangement | Please feel free to ask our front desk staff for assistance with taxi arrangements. |
| Laundry Service (additional charge applies) | Laundry drop-off and pick-up are handled at the front desk. Laundry dropped off by 10 a.m. will be ready for pick-up after 7 p.m. on the same day. *Laundry drop-off and pick-up are not available on Sundays or National Holidays. |
| Massage Service | Shiatsu-style and aromatherapy massages can be arranged. Please ask our front desk staff for details. |
| Barrier-Free Building | The entire hotel is designed to be barrier-free, ensuring comfortable access for guests using wheelchairs. We also offer a Universal Room with a barrier-free bath and toilet. |
| Wheelchair Rental | The number of wheelchairs available is limited. Please inquire in advance. |
| Guide Dogs & Assistance Dogs | Welcome throughout the entire building. |
Baggage Service
Leave Your Luggage at the Hotel and Travel with Ease
You can leave your luggage with us before check-in and after check-out free of charge.
Delivery service to your home or Kyoto Station is also available. (Additional charges apply)
-
Baggage Storage
-
Delivery Service
-
Entrance
| Baggage Storage | Leave you luggage before check-in or after check-out for free. |
|---|---|
| Package Delivery |
■ Shipping from Your Home to the Hotel *Packages may not be accepted if the reservation name differs from the name on the shipping label or cannot be verified. ■ Shipping from the Hotel to Your Home *Cardboard boxes and plastic covers are available for purchase at the front desk. |
| Luggage Delivery |
■Service Provider: Crosta Kyoto ■ Service Provider: Delivery Service K.K. |
Hotel Information
Our Facilities Support Guests' Journeys, from Sightseeing Trips to Long Stays
We have a range of facilities available in the hotel to ensure our guests have a comfortable stay.
- Support with the finest hospitality
- A bathhouse to soothe travel fatigue
- A spacious women-only after-bath lounge
- Coin laundry facilities for peace of mind during longer stays
- Smoking area (1F)
- Ice machine & water cooler
(Each guest room floor)
| Check-In & Check-Out | Check-in: 3 p.m. / Check-out: 11 a.m. Early check-in and late check-out are subject to availability. Please ask our front desk staff for details. (Additional charge: 2,200 yen per hour, tax included.) |
|---|---|
| Bathhouse | 1F 3 p.m. - 1 a.m. / 6 a.m. - 9 a.m. |
| Coin Laundry | 1F: Four washing machines are available 24 hours a day. Two are for all guests, and two are exclusively for female guests. 3F, 5F, 7F, 9F: One washing machine is available for all guests 24 hours a day on each floor. *Detergent is added automatically. |
| Vending Machines | 1F Vending machines for ice cream, soft drinks, and alcoholic beverages are available 24 hours a day. |
| Smoking Area | 1F *Please note that all guest rooms are non-smoking. |
| Microwave | 1F |
| Ice Machine | 2F - 10F * Available on each floor. |
| Water Cooler | 2F - 10F * Available on each floor. |
| Universal Toilet | 1F |
| AED | Two AEDs are installed: one next to the front desk and the other in the back office. |
About Our Security
Reliable Security Even for Women Traveling Alone
Our security system requires room keys to use the elevators and bathhouse, as well as at the entrance overnight.
Each room is equipped with an electronically locked safe large enough to hold a laptop.
- A room key is required when using the elevator or bathhouse.
- The entrance is locked from 1 a.m. to 6 a.m. for late-night security.
- The front desk is staffed 24 hours a day.
| Room Keys |
Each guest will be given a room key (IC card). In addition to unlocking your guest room, room keys are required to access the following areas: |
|---|---|
| Front Desk | Our front desk is staffed 24 hours a day. Please feel free to ask if you need any assistance. |
About Items Available on Request
A Wide Range of Items is Available to Be Borrowed to Ensure a Comfortable Stay
We can provide items to eliminate inconveniences during travel, allowing you to move about comfortably and with minimal baggage.
If you need any of these items, don't hesitate to ask the front desk for them.
- Tableware, Cutlery, and Other Dining Items
- Hair Irons and Other Grooming Items
- Desk Lamps and Other Work Equipment
| Hair Iron | Nail Clippers | Scissors | Corkscrew & Bottle Opener | Thermometer |
| Extension Cord | Desk Lamp | Iron & Ironing Board | Pillow | Blanket |
| Cutlery | Tableware | Adapter | Sewing Set | Japanese Clothing Hanger |
| Humidifier | Pants Press | Wheelchair | Umbrella |
5% Off All Plans on Our Official Website
If you make a reservation through our official website, you can enjoy a 5% discount compared to using other booking websites.
Very special plans are also only available on our website.
-
Guest Rooms
We offer a variety of room types to suit your travel style. Enjoy a relaxing stay in rooms featuring Kyoto-inspired touches, such as traditional “Asanoha” hemp leaf motifs.
-
Public Bath
A spacious public bath with a striking courtyard garden view through windows reminiscent of traditional snow-viewing shoji screens. In the women-only post-bath lounge, you can relax and take your time getting ready in comfort.
-
Food
Our in-hotel restaurant is Ikariya 365, operated by the popular Kyoto restaurant Ikariya. For breakfast, you can enjoy our original buffet with a wide variety of salad options.
-
Highlights
Discover the Kyoto-inspired interiors and the large public bath that helps you unwind—here’s a glimpse of the experiences awaiting you at Keio Prelia Hotel Kyoto.
