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FAQ



About accommodation


QWhat time is check-in/check-out?
ACheck-in starts at 3 p.m. Guests are asked to check out by 11 a.m. 
(If the plan you have selected has set times, these will take precedence.)
QIs there a curfew?
AThere is no curfew, but for security reasons we lock the automatic door at the entrance between 1 and 6 a.m. The door can be opened with your room's card key.
QHow much do you charge for children?
AThere is no set accommodation price for children. Children 7 years and older will be charged as adults. If you are accompanied by a child 6 years or younger and share a bed, you will not be charged extra. For children 6 and under, one child per adult is permitted.
QWhen do I pay?
APayments will be requested at check-in. You may pay by cash or credit card. When booking online, some plans may allow for paying by credit card when making your reservation.
QWhen are cancellation fees charged?
A20% cancellation fee will be charged for cancellations made the day before your reservation. 80% will be charged for on-the-day cancellations, and 100% if you cancel without notifying the hotel.
※Separate cancellation conditions apply to group (over 15 people) reservations. Please consult the front desk for details.
QCan I be put on a waiting list?
AUnfortunately we do not have a waiting list.
QCan I change or cancel a reservation by phone?
AThis is possible only for customers who have made reservations directly by phone or on our website. For those who have used a travel agency or third-party site, please contact them directly regarding your request.
QCan I use a KEIO Passport Card at the hotel?
AYes. This card can be used to pay and collect points.
QDo you accommodate pets?
AUnfortunately, pets are not allowed in the hotel, except for assistance dogs (guide dogs, etc.) staying in the same room as their owner.

About breakfast


QWhat are the breakfast hours?
A6:30 to 10:00 a.m.
QCan I make a reservation?
AWe do not accept reservations. Guests are served in order of arrival.
QCan I get my breakfast to-go?
ATake-out is not allowed.
QCan I use my breakfast ticket for lunch or dinner instead?
ABreakfast tickets can only be used for breakfast.
QIs there room service?
ANo.

About services


QCan I check my luggage before the check-in time on the day of my reservation?
AYes. We will be happy to check your luggage for you.
QCan I send my luggage to the hotel in advance?
AYes. Please write your name, check-in date and contact information on the shipping form and send to the address below.
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396 Gojo Karasuma-cho, Karasuma-dori Matsubara-sagaru, Shimogyo-ku, Kyoto 600-8418
KEIO Prelia Hotel Kyoto, Karasuma-Gojo Care of Reception
Your name Check-in date
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※We do not accept pay-on-arrival deliveries or items requiring refrigeration or freezing.
QCan I check items that need refrigeration or freezing?
AUnfortunately, we do not accept such items.
QCan I check valuables?
APlease use the safety box in your room for storing valuables.
QWhat are the operating hours of the public bath?
AThe bath may be used from 3 p.m. to 1 a.m. in the evening and 6 a.m. to 9 a.m. in the morning. Remember to bring your card key and towels from your room.
(The public bath is reserved for guests staying at our hotel.)
QIs there coin laundry?
AThere are 4 washing machines on 1F.
QAre there humidifiers in the rooms?
AAll rooms are equipped with humidifiers and air-purifiers. Their water tanks are left empty for sanitary reasons. Please fill them when you wish to use these devices.
QAre ice dispensers and microwaves available?
AThere are ice dispensers on each floor. Unfortunately, microwaves are not available.
QAre there smoking areas?
AAll rooms are non-smoking (including electric cigarettes). Please use the smoking room on 1F.
QCan I use Wi-Fi?
AFree Wi-Fi is available throughout the building.
QCan I exchange currency at the hotel?
AWe do not offer currency exchange but can guide you to the closest bank/ATM.
QCan I accept guests in my room?
APlease meet with any guests you may have in the hotel lobby.

About transportation


QWhat is the closest train station?
AGojo Station on the Kyoto Subway Karasuma Line is the closest station. It is approximately a 4-minute walk from Exit 2. You can also come from Kyoto Subway Karasuma Line Shijo Station or Hankyu Kyoto Line Karasuma Station. Click here for details.
QHow can I get there from Kansai International Airport or Itami Airport?
AThe Haruka Express Train (bound for Kyoto/Maibara) takes about 76 minutes from Kansai Airport to Kyoto Station. You can also catch a limousine bus to Kyoto Station's Hachijo-guchi from KIX. This takes around 105 minutes. The limousine bus from Osaka Itami Airport to Kyoto Station's Hachijo-guchi takes about 55 minutes. From Kyoto Station, get on the Kyoto Subway Karasuma Line bound for Kokusaikaikan and get off at Gojo Station. (about a 2-minute ride).

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Reservation・Contact Tel: +81-75-352-5111

Reservation・Contact Tel: +81-75-352-5111